How we handle your information and respect your privacy
Look, we're not gonna bore you with pages of legal jargon. At Shadow Halor Architecture, we take your privacy seriously because, honestly, we'd want the same respect if the roles were reversed. This policy breaks down what info we collect, why we need it, and how we keep it safe. We're based in Vancouver, BC, and we follow Canadian privacy laws – specifically PIPEDA (Personal Information Protection and Electronic Documents Act).
We've been designing spaces since we started, and protecting client information is just as important as getting your building permits right. So here's the straight talk on how we handle your data.
When you reach out to us or work with us, we collect certain bits of information. Nothing creepy – just what we need to do our job properly and keep in touch.
We're not selling your data to random third parties or anything sketchy like that. Here's what we actually do with the information you share:
This is the obvious one – we need your contact info to actually work with you. Sending design drafts, scheduling site visits, discussing changes, invoicing... you know, the actual work stuff.
We look at website analytics to see what content people find helpful and where folks are getting stuck. Helps us make the site better and figure out what information our clients actually want.
Architecture projects involve contracts, permits, and regulatory compliance. We keep records because we legally have to, and honestly, it protects both of us if questions come up later.
If you've worked with us or opted in, we might send you updates about our studio, new services, or portfolio highlights. Don't worry – we're not spamming you weekly. You can unsubscribe anytime.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information. Here's what you can do:
Request a copy of what personal info we have on file for you.
If something's wrong or outdated, let us know and we'll fix it.
Ask us to delete your data (unless we legally need to keep it).
Change your mind about how we use your info anytime.
Unsubscribe from marketing emails whenever you want.
Get explanations about how we use your information.
To exercise any of these rights, just shoot us an email at contact@shadowhalor.info or give us a call. We'll get back to you within 30 days, which is what the law requires.
We take data security seriously. Not paranoid-level seriously, but responsible-professional seriously. Here's what we do:
Our website uses SSL encryption (that little padlock in your browser). Any data you submit through forms is encrypted before it travels over the internet.
We use reputable cloud services with strong security measures. Physical documents are locked up in our Vancouver office, and digital files are password-protected.
Only team members who need access to your info for their work can see it. We don't have some intern rifling through client files for fun.